СОВРЕМЕННЫЕ ТЕНДЕНЦИИ В УПРАВЛЕНИИ КАЧЕСТВОМ БАНКОВСКИХ УСЛУГ

Штефанюк, Ольга

dc.contributor.author	Штефанюк, Ольга
dc.date.accessioned	2022-02-04T10:50:32Z
dc.date.available	2022-02-04T10:50:32Z
dc.date.issued	2018
dc.identifier.citation	ШТЕФАНЮК, Ольга. Современные тенденции в управлении качеством банковских услуг. In: Paradigme moderne în dezvoltarea economiei naţionale şi mondiale cu ocazia aniversării a 65 de ani de la fondarea Facultăţii de Ştiinţe Economice: conf. șt. intern. jubeliară, 2-3 noiembrie 2018, Chisinău. Chişinău: Centrul Editorial-Poligrafic al USM, 2018, pp. 57-60. ISBN 978-9975-142-57-1.Medicală USMF „N. Testemiţanu”, 2018, pp. 174-180. ISBN 978-9975-50-226-9.	en
dc.identifier.isbn	978-9975-50-226-9
dc.identifier.uri	http://dspace.usm.md:8080/xmlui/handle/123456789/5584
dc.description.abstract	In the article the basic concepts of quality management in a commercial bank, the methods used in banks of developed countries are considered. It is noted that the modern quality management system should optimally combine the actions, methods and tools that ensure customer loyalty, as well as compliance with the economic interests of the bank	en
dc.language.iso	ru	en
dc.publisher	Biblioteca Ştiinţifică Medicală USMF „N. Testemiţanu”	en
dc.subject	банк	en
dc.subject	менеджмент	en
dc.title	СОВРЕМЕННЫЕ ТЕНДЕНЦИИ В УПРАВЛЕНИИ КАЧЕСТВОМ БАНКОВСКИХ УСЛУГ	en
dc.type	Article	en